Email Customer Care
Frequently Asked Questions
Yes, as we are an online retailer, you can only order online. This is the best way to pay. It is fast, safe and secure.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express.
Tracking your order is easy! We’ll have sent you a 12 digit tracking number in your order confirmation email that need in order to track your order here.
To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, we cannot stop the process of items being sent to you, you will need to return the items to us.
We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem within 30 days of receiving your order.
You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order.
Free deliveries on all orders over €70.00. Delivery option Delivery Times Delivery Costs Republic of Ireland Standard Delivery Up to 4 working days €5.99 Republic of Ireland Express Delivery Up to 2 working days €8.99 United Kingdom Standard Delivery Up to 6 working days €8.99
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
At present, we only ship to the Republic of Ireland and the United Kingdom. Our UK shipping service includes England, Scotland, Northern Ireland and Wales. If you would like to purchase online but do not reside within the republic of Ireland or the UK, please contact our customer care team here.
Deliveries can be made any time between 7.00am and 9.00pm Monday - Friday.
Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied. Heads up: It's just one code per order please.
To change your login information, you have to first log into your account. In the section “Account details”, you can change your password and e-mail address linked to your user account.
ou can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
We sure do! Check out our size guide here.