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Payment & Promotions Information

How do I use a promotional code?

Please add your code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied.
Heads up: it’s just one code per order please.

What should I do if I've forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

When Will I Be Charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

How Can I Pay for My Order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank in the first instance.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

My promotional code isn't working?

Having issues redeeming your discount? This might be why:

  • The code could’ve expired now as we run offers for a limited time.
  • Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
  • Double check your delivery option. Some of our codes only work when you select a specific delivery option.
  • Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
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